Photography Print Return & Refund Policy

All sales are final. Because our photography prints are custom-made to order, we do not accept returns, exchanges, or issue refunds once an order is placed and production has begun.

Damaged or Defective Items: We take great care in packaging your art to ensure it arrives in pristine condition. In the rare event that your print arrives damaged or defective, we will gladly replace it at no additional cost.

To qualify for a replacement:

• Report the damage within 48 hours of delivery.

• Provide photographic proof of both the damaged print and the original packaging.

Incorrect Orders: If you receive an incorrect print (e.g., wrong size or finish) due to a studio error, we will replace it with the correct item. Please notify us within 48 hours of receiving your order to arrange for the correct print to be produced and shipped.

Lost or Stolen Packages: We are not responsible for packages that are lost or stolen after they have been marked as "Delivered" by the carrier. Please ensure your shipping address is secure and accurate at checkout.

Return Process: If your item qualifies for a replacement, please contact our support team at wendy@timelesstouchportraitstudio.com with your Order Number and photos of the damage. If we require the damaged item to be shipped back, we will provide a prepaid return shipping label.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail wendy@timelesstouchportraitstudio.com